Privacy policy | Ravive Mémoire

1. Person in charge of the protection of personal information

Name: Précieuse Ekwalla
Title: Founder and person in charge of the protection of personal information
Email: ravivememoire@gmail.com
Phone: 438 462-2510
Address: 7422, rue Saint-Hubert, bureau 314, Montréal (Quebec) H2R 2N3

2. Information we collect

For a repair: name, phone, email, device model, description of the problem.
For a memory kit: name and contact details of the person making the request, their relationship to the deceased, the death certificate, proof that they are the estate liquidator or an heir, and the phone content needed to create the kit.
For partners: name of the funeral home, name and contact details of the contact person.

3. Why we collect it

To carry out the requested repair or recovery.
To create the memory kit and hand it to the right person.
To contact you about your request.
To meet our legal and tax obligations (invoices).

4. What we never do

We never sell or share your information for advertising purposes.
We do not look at the contents of your phone during a simple repair.
We never publish a client’s photo, message or name without their written consent.

5. Who has access to your data

Only the founder has access to phone contents and families’ memories.
Some suppliers (album printing, engraving, online gallery hosting) receive only what they need for their work and are bound by confidentiality.
Our suppliers (printing, engraving and online gallery hosting) are located in Quebec or elsewhere in Canada. Your memories are hosted on servers located in Canada.

6. Retention and deletion

Repairs: billing information is kept for 6 years, as required for tax purposes.
Data recovered for a memory kit: securely deleted within 30 days of the kit handover, unless you choose to have your memories hosted.
Hosting (Heritage package or option): your memories are kept for the period you choose, then deleted. You can ask for deletion at any time.
ID and estate documents: kept for the time needed to verify them, then deleted or returned.

7. How we protect your data

Data stored on encrypted, password-protected devices, in a locked room.
Private online gallery, accessible only with a link and a password.
Secure deletion of files at the end of the engagement.

8. Your rights

To know what information we hold about you.
To get a copy of your information.
To have inaccurate information corrected.
To withdraw your consent and ask for your information to be deleted.
We respond to every request within 30 days. Write to ravivememoire@gmail.com.

9. Cookies

Our site only uses cookies necessary for it to work. No advertising or profiling cookies are set without your consent.

10. If an incident occurs

If a confidentiality incident presents a risk of serious harm, we notify the people concerned and the Commission d’accès à l’information du Québec, as required by law.

11. Complaints

For any complaint, first write to ravivememoire@gmail.com.
If you are not satisfied with our answer, you may contact the Commission d’accès à l’information du Québec.